Returns & Refunds

We stand behind the quality of our products. Learn about our return policy and how we handle issues.

48hr

Report Window

24-48hr

Response Time

+10%

Store Credit Bonus

Quality Guarantee

At OVIOPEPTIDES, we are committed to providing the highest quality research peptides and compounds. Every product undergoes rigorous third-party testing to ensure purity and potency. If you experience any issues with your order, we are here to help.

Due to the nature of our products (research chemicals), we cannot accept returns on opened or used items for safety and regulatory reasons. However, we will always make things right if there is a quality issue or shipping error.

How to Initiate a Return

Contact Support

Email our support team within 48 hours of delivery with your order number and issue details.

Provide Documentation

Take photos of any damage or issues and send them to our team for review.

Review & Assessment

Our team will review your case within 24-48 hours and provide a solution.

Resolution

We will ship a replacement, offer store credit, or process a refund based on the situation.

What Can Be Returned

Eligible for Return

Unopened products in original sealed packaging
Products damaged during shipping
Incorrect items received (wrong product or variant)
Products with manufacturing defects

Not Eligible

Opened or used products (due to health & safety regulations)
Products past their expiration date
Items returned without original packaging
Promotional items
Shipping protection fees (non-refundable)

Refund Options

Full Refund

Original payment method refund for eligible returns. Processing time: 5-7 business days after approval.

Store Credit

+10% Bonus

Receive 10% bonus on all store credit refunds. Instant credit to your account for future purchases.

Replacement

We will ship a replacement product at no additional cost for damaged or incorrect items.

Our Quality Promise

Every batch of our products is tested by independent third-party laboratories to verify purity and potency. We maintain certificates of analysis (COAs) for all products. If you ever question the quality of a product, we will provide the batch-specific COA upon request.

Our goal is your complete satisfaction. If something is not right with your order, please don't hesitate to reach out. We will work tirelessly to resolve any issues.

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